Tick any that apply to your situation below and we'll tell you exactly what to do — and what to expect.
Grade 1
True Emergency
Burning smell or smoke from electrics
Sparking or arcing wires
Electric shock from installation
Water contacting electrics
Consumer unit overheating
Response: Call us immediately
Grade 2
Urgent
Partial power loss (no risk)
RCD tripping repeatedly
No heating/hot water (electrical)
Critical appliance down
EV charger fault
Response: Same / next day
Grade 3
Not Urgent
Single light not working
One socket not working
Intermittent tripping that resets
Garden or external lighting fault
Faulty switch or dimmer
Response: Within ~1 week
Tell us what's happening
Grade 1 – True Emergency
This needs immediate attention
There is an immediate risk to life or serious property damage. Do not wait. If there is any risk of fire or electrocution, turn off the power at the mains and call 999 first if needed. Then contact us directly — this qualifies for our out-of-hours emergency response.
Out of hours rate: £200+VAT/hr (evenings & weekends) · £250+VAT/hr (bank holidays)
Grade 2 – Urgent (Low Risk)
We'll get to you same or next day
No immediate danger, but this needs prompt attention. During working hours (Mon–Fri, 8am–5:30pm), call us to book a priority slot. Out of hours, leave a voicemail and we'll be in touch first thing the next working day.
This is safe but inconvenient — there's no need to call out of hours. Send us a message or call during office hours and we'll get you booked into the next available slot at our standard rate.
Standard rate: £72.50+VAT/hr · Office hours: Mon–Fri, 9:30am–3:00pm
Out of Hours? Grade 1 Emergencies Only
Our office hours are Monday–Friday, 9:30am–3:00pm. Outside of these hours we are available for true electrical emergencies only (Grade 1). Please leave a voicemail with a brief description of the issue.
